Excessive maintenance of 4S stores has become a hidden rule. Additives and cleaning items contain too much water.

　　What are the routines for 4S shop maintenance?

　　Routine 1:

　　Similar projects cost more.

　　Routine 2:

　　Recommended item "Overmaintenance"

　　Routine 3:

　　Promise to shrink after the discount.

　　Text/Guangzhou Daily reporter Deng Li

　　In order to make the car have a longer service life, it is necessary to carry out regular maintenance according to different kilometers. However, most car owners "check" what items need to be done during regular routine maintenance. Recently, some car owners broke the news to our reporter: in order to make more money, the car 4S shop actually mixed the recommended items with the must-do items, fooling the car owners who didn’t understand the car and overcharged thousands of dollars in disguise. The reporter investigated the after-sales service of automobile dealers and found that recommending items outside the maintenance manual is one of the most common after-sales practices in 4S shops, and there are "routines" on how to recommend and charge standards.

　　Owner feedback:

　　Routine maintenance quoted "sky-high price"

　　Mr. Liu, the owner of Land Rover, did 20,000 kilometers of routine maintenance for the 4S shop at the beginning of the month. After receiving him warmly, the after-sales consultant listed a maintenance list with 11 items for him. Mr. Liu happened to have an important phone call to deal with, so he glanced at it and signed it. After three hours of routine maintenance, he was surprised by the maintenance statement issued by the 4S shop — — It is as high as more than10,000 yuan! Looking at the maintenance projects carefully, Mr. Liu found that in addition to the necessary maintenance projects, many additional recommended maintenance projects have been added: a project that has not replaced the necessary antifreeze for the time being, including the working hours, costs as much as 3,000 yuan; Maintenance of air conditioning pipes, cleaning of throttle valves, oil nozzles and other "cleaning" projects, with a total charge of more than 2,000 yuan; What is even more exaggerated is that there are five items, such as fuel injection system cleaning agent and engine protection additive, which cost more than 2,500 yuan when working hours are included. The experience of many maintenance tells him that these are unnecessary maintenance projects. "If the owner does not carefully filter the maintenance list, it will be completely regarded as ‘ Water fish ’ Treat! " Mr. Liu said that according to the 20,000-kilometer routine maintenance of general vehicles, it is mainly necessary to replace the "three filters" such as engine oil filter and air conditioner filter and clean the air conditioner. Even the Land Rover brand costs only about 3,000 yuan.

　　Reporter’s investigation:

　　"Monchacha" car owners are easy to be pitted

　　"It’s basically what the 4S shop tells me to do, and I don’t quite understand when to do maintenance." In the reporter’s random interview with several car owners, there are quite a few such answers. The owner of a German luxury car showed the reporter the list of historical maintenance and settlement in the 4S shop, which showed that all kinds of "additives" materials such as carburetor cleaner, engine lubrication system protector and engine oil cleaner were on the list. Not only luxury cars, but also ordinary family passenger cars with low prices have similar additional items (mostly recommended by the after-sales consultants of the 4S shop). For example, a car owner who bought an American car with more than 100,000 yuan at the end of last year was recommended by the 4S shop to do "full vehicle lubrication" and "oil cleaning" when he went to the 4S shop for "second guarantee" last month, and even the tires were overcharged by nearly 1,000 yuan.

　　Master Lin, who has been engaged in automobile maintenance in Guangzhou for more than 30 years, told the reporter: "Once the owner meets ‘ Deep maintenance package ’ 、‘ Cleaning package ’ Pay more attention to the project suggestions, not every car needs similar maintenance. " He pointed out that most cleaning agents and additives are optional items. Even if the owner wants to treat his car better, the same product can be solved at only 1/3 of the price in the outside repair shop, which is the place with the largest "moisture" in the conventional maintenance project. In addition, although oil cleaning is also one of the maintenance items, it is generally recommended to use vehicles with a distance of more than 20,000 to 30,000 kilometers, but new cars are not needed. Daily attention should be paid to replacing the oil filter every six months or 5000 kilometers, so the vehicle problem is not serious.

　　There are doorways for 4S shops to make money:

　　The more expensive the car, the more it will be slaughtered.

　　Insiders pointed out that this phenomenon of "over-maintenance" of vehicles in the store is the biggest part of the profit source of 4S stores. The better the car, the more it may be "over-maintained". For example, Mr. Liu’s Land Rover originally only needed 3,000 yuan of maintenance content, but it was abruptly earned more than 7,000 yuan by the 4S shop. A Ford owner, Mr. Lei, told the reporter that the car he just bought had an engine oil leak only one year after it was opened. It was only a problem that could be solved by replacing an oil seal for free, but the 4S shop told him that it would take more than 1,500 yuan to thoroughly clean the intake system, fuel system, three-way catalysis and maintain the combustion chamber. Fortunately, Mr. Lei has experience, and then he went to the repair shop introduced by a friend and spent less than 100 yuan to handle it properly.

　　The reporter was informed that at present, 4S car shops don’t make money selling cars, so a lot of efforts have been made in lucrative after-sales service. For vehicles that come for maintenance, a lot of dispensable maintenance items are often recommended, and whether the so-called cleaning and additive items have been done or not, the owner can’t see it with the naked eye, and it is difficult to have the right to know. At the same time, the reporter noticed that the maintenance charges of 4S shops are more expensive than those of ordinary repair shops outside. For example, for a luxury car with a price of 300,000 to 400,000 yuan, minor maintenance such as replacing the "three filters" will be charged between 1,500 and 2,000 yuan for a general repair shop, but 4S stores will cost more than 5,000 yuan.

　　Care and attention:

　　Be sure to read the Maintenance Manual attached to the vehicle.

　　Many car owners have little knowledge of the structure of the car, let alone what parts to maintain for many kilometers. In this regard, the reporter interviewed some car after-sales masters from Japan, South Korea, Europe and the United States, and most of them suggested that the owner of this "check" must look at the "Maintenance Manual" of his model. "When buying a car, the manufacturers attach a Maintenance Manual with the car, which lists the maintenance items that should be done every number of years and kilometers. According to the above, it is a pity that many car owners have thrown it aside and will be fooled by the repair shop." The relevant person in charge of Guangzhou Motor Vehicle Maintenance Industry Association said that at present, the management of most automobile 4S shops is honest and reliable, but due to the pursuit of profit, it is not excluded that a few 4S shops will take advantage of the loopholes to deceive the owners.

　　However, the reporter’s investigation on the after-sales service of local dealers found that additional items such as recommending additives and in-depth maintenance have basically become common practices in most 4S shops, and 4S shops will basically be open and transparent, and publicize charges. The reporter noticed in the after-sales workshop of a 4S shop in Guangwu Automobile Trade that the sales consultant of the store will give the owner instructions on the additional items before the maintenance, and the maintenance process will be carried out according to the list after obtaining the owner’s permission. Master Lin pointed out that at this time, smart car owners may know what necessary items to do, and they can delete some redundant 4S shop recommendations, but the owners of "Mengchacha" can only be "routine" at this time. However, there are also 4S shops that tell car owners such tips as "serious carbon deposition was found in XXX parts during the inspection, and it is recommended to clean them" during the routine maintenance of vehicles to promote the maintenance package.

　　Car maintenance

　　Prevention of "Be Routine" Prompt

　　1. Maintenance discount after cash deposit

　　When some car owners buy a car, they can’t help but worry about the sales consultant, and deposit a certain amount of cash in advance. 4S stores promise to enjoy discounts for future maintenance. However, the so-called discount may only be a small discount on working hours, with a maximum of 20 to 30 yuan left, and some people shirk it for various reasons, so that you must pay the maintenance fee in full.

　　Suggestion: When buying a car, it involves the after-sales service commitment, so it must be written into the contract to prevent empty promises.

　　2. Minor maintenance and major maintenance "routines" are different.

　　General automobile maintenance can be divided into two categories: minor maintenance and major maintenance. Minor maintenance refers to the daily maintenance of the car using 5000~10000km. The most easily routine part of minor maintenance is "changing the oil and filter" and other items. Vehicles that only need to add semi-synthetic oil are hard to be fooled into adding a lot of money to synthetic engine oil. Major maintenance refers to the moderate maintenance of the car after driving 20,000 kilometers. The items that may be routine are: replenishing coolant, cleaning engine fuel system, brake pads, etc., that is, various cleaning agents and additives.

　　Suggestion: Be sure to look at the maintenance list and make sure that each item is necessary for a car. As for whether to save some money and choose an outside repair shop, it is suggested that the owner decide according to his personal consumption level.

　　3. After the warranty period, you can "take off the warranty" from the 4S shop.

　　At present, the warranty period of most vehicles ranges from "two years or 60 thousand kilometers" to "four years or 100 thousand kilometers", and new energy vehicles enjoy "six years or 150 thousand kilometers" No matter what the term is, the warranty period generally enjoys free maintenance, but it is mainly the "three filters" minor maintenance items such as replacing the engine oil and mechanical filter.

　　If the warranty period expires, the owner can "take off the warranty" from the 4S shop and carry out basic maintenance in some chain repair shops or beauty shops with good reputation, which can save a lot of money.

　　4. Bring your own materials to save money

　　It is cheaper to bring your own oil machine to 4S shop for maintenance. For the same product, it is very common for 4S shops to charge 1/3 or even several times more. However, if you bring your own materials, you should first consult the 4S shop for permission. Some 4S stores will force parts and materials that can only be supplied by "original factory channels" (that is, in-store sales).